Terms of use

ZIIIRO SINGAPORE (“ZIIIRO SINGAPORE “, “we,” or “us”) operates the website located at www.ZIIIRO.com.sg (the “Site”). The use of the Site is subject to the following terms and conditions. Please read these Terms and Conditions carefully. By using this Site, you agree to these Terms and Conditions as well as any other terms, guidelines or rules that apply to any portion of this Site, without limitation or qualification. If you do not agree to these Terms and Conditions, you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site. If you have any questions about the Terms and Conditions, please contact us at info@ziiiro.com.sg.

1) RETURNS

  1. We believe you will be totally satisfied with your ZIIIRO purchase. If in the unlikely event you are unhappy with your purchase you may return the product to us for a refund. However, this refund is not available if we reasonably expect that the item has been worn or the product is returned without its original packaging, including the clear protective wrap, or if you don’t include your proof and date of purchase. Alternatively, you may ask for an exchange for the same or a different model. An exchange does not apply if we expect that the item has been worn or damaged in any way. If you are changing models, then there may be a price differential to be accounted for.
  2. Your request for a refund must reach us within 14 days or within 30 days for an exchange.
  3. In the unlikely event that you receive your item(s) in a faulty/damaged state, please notify us within 7 days of receipt of goods, these items will be dealt with in accordance with our returns procedure. Please note that refunds and exchanges do not apply if we reasonably expect that the item has been worn or damaged in any way.
  4. Refunds and exchanges for Internet purchases cannot be obtained from retail stores.
  5. We aim to make the refund or exchange within 28 days of receipt of the returned goods. Refunds will be made in the same form as the original payment.
  6. We will deduct the cost of post and packaging (outwards and, if relevant, inwards) from the refund amount if you return the product due to personal preference, as opposed to some defect with the product. This also applies to transactions where free delivery was the chosen transportation method
  7. Any items which have been customised by a 3rd party cannot be returned / exchanged.

2) PRODUCT CARE AND SERVICING

  1. If you require a strap alteration and are unable to obtain this service locally, please return the watch in secure packaging, to our service department. Please include the strap alteration instructions that were sent to you with the purchase and post by insured post to: Customer Service, ZIIIRO SINGAPORE, 3 Temasek Boulevard, #02-706, Suntec City Mall, Singapore.
  2. If you wish to discuss any aspect of the care and maintenance of your ZIIIRO product, please email our customer care at service@ziiiro.com.sgand one of our customer care people will be happy to help you.

3) WARRANTY

  1. You will obtain the same guarantee against defective materials and workmanship on any model, as we give for that model through a retail store sale. Please see the guarantee card that will be sent to you with the product for further details.
  2. The terms of purchase do not affect your statutory rights.

4) DATA PROTECTION / PRIVACY / EMAILS

  1. We take protection of your privacy and data seriously and recognise our duty to keep information about you safe and secure.
  2. For fuller description on our approach to these issues, please see our separate Privacy Policy on this Website.
  3. You may at any time wish to opt out from these communications by emailing service@ziiiro.com.sg specifying your needs.

5) DESIGN AND TRADE MARK PROTECTION

  1. We pride ourselves on our innovative designs and go to great lengths to create products that are uniquely ZIIIRO.
  2. All our products are protected against copying by domestic and international law. We reserve all of our rights concerning our trademarks, copyrights and designs. Copying of any product in any form will be an infringement of our intellectual property rights and is strictly prohibited.

6) GENERAL

  1. We may amend these Terms and Conditions from time to time without notice.
  2. There may be mistakes, inaccuracies or other errors in the information on this Website. For example the information may be out of date or incomplete in some way. Please feel free to email our customer service at service@ziiiro.com.sg.
  3. ZIIIRO is not responsible for the content of any external websites we link to.