Support – Exchanges

Customer satisfaction is our top priority!

In the unlikely event if you are unhappy with your purchase from our online store, we will gladly accept exchange of an unworn and undamaged watch with the original tags attached and in its original box/packaging within 7 days of receiving the item. Please note that we do not accept returns. Exchanges can be made on items of the same or lower value without refund of difference if exchange are on reduced merchandise.

To exchange a watch not purchased from our authorized store, please refer to the original place of purchase.

If you received a defective watch that is not performing as expected or exhibit damage not associated with normal wear, we will be happy to replace (with a watch of similar value and appearance) provided that your watch is returned with valid proof and date of purchase.

Watch straps are not covered by this policy if returned more than 7 days of receiving the item or if they exhibit wear-and-tear.

Kindly note that you will be subject for the shipping expenses.

Please note that items are your responsibility before they reach our service center. We advise you to take good care of your watch before it reaches us.